Our terms and conditions apply to all transactions on the Skewers website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Delivery can be made to mainland UK and Northern Ireland addresses. Deliveries outside these areas need to call 01636 821123 where we are happy to take your order and give you a price for the delivery charges. All goods must be signed for by an adult aged 18 years or over on delivery.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. UK deliveries are usually within 3 working days from when you place your order. Deliveries are made between 9am and 5.30pm, Monday to Friday (excluding Bank Holidays) and we will need a signature when the delivery is made. For orders placed on Saturday or Sunday the earliest delivery day would be Tuesday.
Free delivery on all orders over £100.00 net to mainland UK. For orders under £100.00 net, standard delivery costs just £7.00. Northern Ireland £10.00 per delivery irrespective of volume.
If the requested delivery address is unattended, the premises are carded. We attempt a second delivery before returning the goods to our premises. Collection from Spikomat can then be arranged at your expense.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
If you cancel and you have already paid for the goods, you will receive a full refund.
Payment can be made by any method specified in the Worldpay secure payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.
If you are not entirely happy with your purchase you can return your item/s within 7 days of delivery, for a full refund to the original payment. Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy you can return the goods and we will offer you a full refund.
Many of the goods we sell are for use in the food industry. We do not necessarily know the precise purpose for which the goods will be used or the constituent elements of any food or other material which may be stored in them. The Buyer must satisfy itself on all these matters and give appropriate safety and operating instructions to its staff and customers.
Some of the products could be dangerous or cause injury if not handled correctly.
Safety and operating instructions (if any) are shown either on the products or on or within the packaging and it is the responsibility of the Buyer to study them.
The Goods will be in accordance with the specifications agreed in writing with the Buyer. No other warranty or condition is made or implied by us as to the quality or description of the Goods and all such warranties or conditions (whether statutory, express or implied) are excluded.
In the event of any claim against us under this Contract then we will only accept liability if the Goods are capable of examination by us and are in their original state as supplied by us. In particular we will not accept responsibility where any defect in the Goods has been partially or wholly the result of reasons under the control of the Buyer (including failure to follow any instructions we supply) or its agents or purchasers or has occurred or arisen during or as a result of further treatment or process requirements.
Our liability for the Goods (whether under this condition or otherwise) shall be limited to the replacement of goods accepted as defective or, if we so decide, reimbursement of the price paid to us for the Goods. No other loss or damage suffered by the Buyer (whether direct, economic or consequential) will be accepted other than death or injury to persons arising directly as a result of our negligence in the supply of Goods.
Our liability for the Goods is limited to defects arising and notified to us within 16 days of the date of delivery.
Immediate written notification must be given to us in the event of any defect being found in the Goods, and we must be given a reasonable opportunity to inspect them before any further work or treatment is undertaken on them. We shall not accept any liability as a result of such defect unless this procedure is observed.
Unless there has been a written agreement to the contrary we make no warranty as to the fitness of the Goods for any particular purpose even if that purpose is stated in the Buyer’s Order and any warranty, whether express or implied, statutory or otherwise is excluded. This exclusion includes recommendations or advice relating to a specific enquiry. The Buyer must be satisfied that the Goods are suitable for the purpose for which it is intended to use them.
We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.
Spikomat – t/a Skewers
Old Great North Road Industrial Estate
Sutton on Trent
Tel: 01636 821123
Fax: 01636 822038